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Agribusiness insurer on the trail for a reliable IT provider

By Guy Wallis on 25/08/16 10:30 AM

The Business Need

As a small to medium business, AgriRisk realised very early on that technology wasn’t a core strength of theirs and required specialist knowledge to achieve the best results. For many years theyhave outsourced their IT requirements, while still keeping the necessary infrastructure in-house.

In order to remain current and ensure they have the best possible solutions for their business, AgriRisk has always had a regular audit of their IT systems done by an independent consultant. It was when an audit revealed unsatisfactory issues, AgriRisk decided to look for an alternative provider.

High on their list of requirements was a provider who partnered with “best of breed” companies – a Microsoft Gold Level partner; solid hardware partnerships and networking solutions such as Cisco. Their IT provider also needed to be proactive and stay current with IT trends.

Lanrex fulfilled these requirements.

Key Challenges

Having several office locations was one challenge for the business but what was more of an issue were third party specialist applications key to AgriRisk’s operations, such as their main insurance broking platform. This application must always remain compatible with the overall IT operating environment.

Solution

Lanrex functions as AgriRisk’s IT support and consultancy. Managing the day-to-day operations, reporting on any issues, resolving any issues which may arise and advise on updates and improvements.

AgriRisk still has regular audits of their IT environment and since Lanrex has been their IT partner, no irregularities or issues have occurred.

All AgriRisk staff have access to Lanrex should they experience any IT problems, which are duly recorded by Lanrex and included in monthly reports to the AgriRisk Financial Controller, John Anderson.

Due to the widespread locations of their clients, AgriRisk staff are often mobile and use tablets and smartphones to access pertinent information while on the road. They not only need to access AgriRisk systems, what is more pertinent, is access to a range of insurers, depending on the type of insurance cover required by the client, for information and to provide detailed quotations.

The Results

The high level of service which continues to be provided is key to the longevity of the partnership between Lanrex and AgriRisk, which commenced in 2008. John Anderson commented, “Lanrex always employs good people who work hard to solve any issues, no issues are hidden away and they are always upfront.” Even though all staff can access the IT support, John receives monthly reports so he remains fully briefed. John added, “Lanrex are proactive, discuss futures and actively participate in where you are heading.”

The Future

While cloud computing hasn’t yet been on the AgriRisk agenda, it is part of their future thinking and will depend on key applications being enabled for that environment and Lanrex will be a part of any move to the cloud.

“While they don’t want to be ‘crash test dummies,’ they don’t want to trail behind either,” said John. “We are happy to take on something new when the service is proven, it must be reliable.”

John is happy with the Lanrex partnership, “They don’t take things for granted, they keep up-to-date and they understand where key IT players are headed.”

AgriRisk has already recommended Lanrex to others and John is happy to make that recommendation again.

About AgriRisk Services

AgriRisk was established in 1989 and was one of the first specialist rural insurance brokers in Australia. The business has always paid special attention to client relationships, personal service and targeted advice to a range of agricultural operations from large corporate and supply chain agribusinesses to the smallest family farms, seasonal contractors, agronomists, rural professionals and supply chain businesses.

With three locations in Australia, AgriRisk offers crop and general insurances and also specialises in difficult, complex risk solutions for larger corporate agribusinesses in the non-traditional insurance market.

John Anderson, Finanical Controller - AgriRisk Services

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