It is not uncommon for many NFPs to operate their Constituent Relationship Management (CRM) processes from simple spreadsheets or a loosely connected combination of tools. This will work but only..

One of the biggest mistakes that business owners make usually involves assuming that any tech-related issues are actually people-related issues.

When people think about innovative technology in a professional environment, they usually picture some sort of seismic shift that represents a massive disruption to the way things are done. The..

Since its initial release in June of 2011, Microsoft’s Office 365 has grown from “just another productivity suite” to one of the dominant tools in its category available today. Thanks to the way..

If 2018 is anything to go by, 2019 will be an enormous year for SMBs. Technology looks set to disrupt more and more industries and no one really knows what's coming next. We put together a list of..

Established in 2004, DUAL Australia Pty Ltd is a specialist underwriting agency providing innovative insurance solutions for small to medium enterprise. DUAL specialises in accident and health,..

As the year comes to a close, many are looking forward to see how they can prepare themselves for whatever 2019 will bring. While some are worried, many are excited about what new technologies are..

Every few years, technology advances to a place where it is once again possible to transform your service organisation from a cost centre to a profit centre and into a virtual powerhouse..

UES International have been providing specialised industrial solutions since 1904. When they started to expand their business, they began to experience early symptoms of technology trouble:..

When Sydney-based Complete Credit Solutions (CCS) was founded in 2012, the partners had a clear plan for how they'd like their business to develop. And they knew they'd have a fairly substantial..

Digital transformation is a broad term that can mean many, far-reaching things. But the start of the process is only as complicated as you make it and it is something that can absolutely work to..

Do you find yourself working in a more "traditional" workplace — one where collaboration is often slow and laborious? It's a question that a lot of business leaders are asking themselves these..

In every industry, digital transformation is rapidly shifting what’s possible for businesses. Organisations that want to operate at the very top of their field need to embrace digital change. In..

Technology and field services have always had a very close relationship, but it's also one that has certainly escalated over the last few years in particular. In an effort to increase efficiency..

In a lot of ways, the effort to create a better, more holistic, and more positive company culture is one of the important decisions that one can make as a business professional. Immediately, it..

One of the best things about modern technology is that it's malleable. The IT infrastructure at the heart of your organisation can essentially be anything you need it to be. However, this also..

Business leaders are often in a bit of a precarious position when it comes to technology. On the one hand, they need to make sure that they’re giving employees access to the tools they need to do..

On a surface level, field services can mean a large number of different things and happening all at the same time. It's about putting resources in place to guarantee better, more preventative, and..

Hackers (and the tools they use to harm your business) are getting faster, smarter, more efficient, and more sophisticated all the time. This means whether you like it or not, you need to do the..

At its core, Servitization is more than just digital transformation. It's about reinventing the manufacturing business model from the ground up, using the lessons learned up to this point to build..

At its core, Dynamics 365 is more than just another ERP or CRM tool. It's a great way to effectively break down silos that used to exist between these two disparate concepts, finally allowing them..

For small and medium-sized businesses, migrating to the cloud is a decision that brings with it a host of unique benefits and opportunities that cannot be ignored. Not only will your organisation..

Make no mistake about it: cyber crime is on the rise and this is one unfortunate trend that shows absolutely no signs of slowing down anytime soon. In 2016, there were 4,000 cyber attacks that..

Regardless of the type of business you're leading or even the industry that the business exists in, to say that technology is critical to everything you're trying to accomplish is an..

If your IT infrastructure is not meeting your business needs and enabling the business objectives you're after, it can often seem like this is for a wide range of different reasons. Sometimes you..

The importance of culture within a company is certainly not a new idea. In fact, it has the potential to affect nearly every aspect of your organisation, both positively and negatively, at a..

Your business has stopped growing at the rate you need and you don’t know why. Your revenues have plateaued or worse— have begun to decline and you can’t reverse the trend. You’re not bringing in..

Is your IT infrastructure holding your business back? In today's rapidly evolving world, asking this question is essential to growth. Having the right technological infrastructure is imperative to..

As the owner or CFO of a small- to medium-sized business, it must be frustrating when you see how difficult it is for members of your staff to form temporary groups for collaboration on projects...

As you continue to adopt the new technology that barrels toward businesses of every size, you have probably started to discover the accompanying risks that tend to follow on technology’s heels.

Digital transformation may be a requirement in the modern era, but it’s also not something that is as easy as flipping a light switch. You can’t just decide to disrupt your organisation in such a..

Managed services as a concept brings with it a host of different benefits for nearly every type of business you can think of. But one thing people don’t realise until it’s far too late is that not..

In recent years, cloud computing has revolutionised how modern businesses are run, allowing small- to medium-sized businesses to compete technologically with businesses who have far more resources..

Generally speaking, employees want to be actively invested in their jobs — it’s just that many of them don’t have the ability to do so. People want to see value in what they’re spending so much..

One of the great things about technology in general is that it’s malleable — especially in the enterprise arena. If you take a look at your closest competitor, they’re probably using modern-day..

Making the right IT investment can have a positive ripple effect across your entire organisation almost immediately. In terms of engaging with your clients alone, it’s difficult to find a single..

Ransomware — a specific type of computer virus that encrypts all data on an infected computer and holds it for ransom — is not a new concept. According to one study, ransomware emails spiked..

According to the Pew Research Center, IT can have a positive and dramatic effect on nearly every aspect of your business. 51% of survey respondents said that IT helped them expand the number of..

When your internal IT is functioning like a well-oiled machine, it doesn’t just put you in a better position to address the challenges of today, it also helps you prepare for the evolving..

Far too many business leaders fail to look at their IT infrastructure in a deeper way that goes beyond simple dollars and cents. They think "If I'm spending X number of dollars on a piece of..

What’s new in IT? Learning more about the latest IT support trends can help you stay agile and ensure that your business is always using the best tools available. From increased reliance on AI and..

Every day, numerous articles and blog posts are published touting the benefits of digitisation. IT experts and business leaders alike explain in-depth how agility, scalability, and the ability to..

The cloud is quickly becoming the preferred infrastructure for companies in many industries. Moving to the cloud is usually done in stages, and there are specific steps that every business should..

One of the most important things to understand about growth is that it isn’t about just having a plan in place to support today’s actions — it’s about making decisions today that would affect your..

Increasing business productivity is synonymous with increasing business growth. By unlocking and addressing the challenges affecting your employees, you can improve productivity, lower operational..

Australia is no stranger to internet security or IT Security breaches. In recent times, David Jones, Kmart, Woolworths, and the Red Cross Blood Service have all been victims of serious ‘cyber’..

To refresh your memory, a BPR evaluates current processes and identifies ways to make them more efficient, which means less wasted effort and more time spent on valuable work. A BPR needs to be..