Consulting and Integration

Vast changes are taking place in technology. Our global economy dictates that rapid access to information provides the competitive edge necessary for businesses to prosper. Organisations that provide employees with the data necessary to make informed decisions will have a distinct advantage over others.

Providing access to this data entails many challenges for your organisation:
 

• Determining the right business applications and hardware platforms.
• Determining an implementation plan.
• Accessing the technical skills required to implement & support the information systems.
• Finding a single source to help meet these challenges & deliver.

Lanrex provides the professional expertise required and partners with you to meet and overcome these challenges.

Our highly trained technical sales, professional services and management staff assist in defining business requirements and processes to determine the best technological solution to achieve your goals.

We quickly analyse and comprehend your business needs to determine an innovative and effective solution, increasing your organisation's productivity.

We offer the convenience and efficiencies of a single, comprehensive source of reliable technology partnership.

• Technology Needs Analysis
• Systems & Network Design
• Project Management
• Business Analysis

Support and Maintenance

Choose from a variety of monthly plans to suit your budget and usage pattern.

Service Desk Pay As You Go

The Pay As You Go Plan is designed for companies who would like to have timely access to technical support should a technical issue arise, but aren’t sure of their usage pattern, or will use the service infrequently.

This means, for a small monthly retainer, you keep your account open and use it whenever you feel like. It’s great for the odd task every now and then.

• Our support team will react quickly to your problems, whether it is hardware or software with a response within 4 hours.
• Time will be charged on an hourly rate in increments of 15 minutes.
• Our remote management services allow us to quickly rectify many of the problems without the necessity of an on-site visit. This saves you time and money.

Managed Services Plans

Your servers, workstations and networks need regular care to perform at their optimal level. Lanrex’s Managed Services plans ensure that your server, workstation and network health is monitored on a daily basis.  Issues can be addressed prior to affecting your business operations.  Our network support team will analyse and resolve network products quickly and effectively, often remotely, ensuring that there is minimal disturbance to your business.

• Managed Server Plans - we offer three Server Management plans that include critical monitoring and maintenance required on a regular basis.  All of our plans include 24/7 system monitoring.
   

• Managed Workstation Plans - we provide a complete solution for supporting and managing the overall health of each workstation/laptop in your company. Our Managed Workstation plans ensure that your computers are functioning properly, protected, and secure against technology threats and disasters. Computers are in your office to help you run more efficiently and Lanrex ensures that is possible around the clock.
   

• Managed Network Plan - a Network Managed Services plan is a required for the main location of all managed services clients. Additional plans are also required for each additional office/location.

 

 

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Internet Services

• Firewalling/Border Security
• Virtual Private Networks (VPN)
• International/Nationwide Roaming
• Web Hosting

Procurement Management

Managing several suppliers for your different IT requirements is both time consuming and resource intensive.  We can supply you will a wide range of products including but not limited to:

• network servers
• workstations, notebooks and handheld devices
• wireless networking
• internet connectivity hardware
• printers and scanners
• uninterruptible power supplies
• consumables

Hosted Help Desk Solution

Our Hosted Help Desk solution provides full visibility into critical project management functions so that IT managers can gain tighter control of network issues and improve response times. The capacity for handling service and support, project management, and business development increases dramatically and time-consuming, routine tasks become automated so that important information is readily accessible.

This solution is fully hosted so there are no infrastructure costs and an affordable pay by the month plan.

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E-mail: sales@lanrex.com.au